For the past year, I have been holding on a damaged iPad Smart Keyboard. The fact that there is no Apple Store in Indonesia made it hard to just try to find a solution for this problem. Only after I googled this issue I found out that Apple has a ‘product improvement’ program—which is essentially a recall, since the Smart Keyboard was found to be faulty. I tried once in Thailand, to no avail. So this time, I was very determined to have the faulty keyboard exchanged.