Ada sedikitnya tiga cara bagi sebuah perusahaan untuk membungkus (package) produk yang dijualnya. Pertama, tidak perlu bungkus apa-apa, cukup barangnya saja. Kedua, ada bungkus biasa, standar, hanya untuk menjawab tujuan pragmatis demi penampilan luar dan perlindungan dasar. Ketiga, Anda membungkus produk untuk membangkitkan gelora konsumen dalam menggunakan produk Anda.
As industrial designers we no longer design objects. We design the user’s perceptions of what those objects are, as well as the meaning that accrues from their physical existence, their function and the sense of possibility they offer. […] It’s also very inhuman and very cold. Because of the industry’s obsession with absolutes, there has been a tendency to ignore product attributes that are difficult to measure or talk about. In that sense, the industry has missed out on the more emotive, less tangible product attributes. But to me, that is why I bought an Apple computer in the first place. That is why I came to work for Apple. It’s because I’ve always sensed that Apple has a desire to do more than the bare minimum. It wasn’t just going to do what was functionally and empirically necessary. In the early stuff, I got a sense that care was taken even on details, hard and soft, that people may never discover.